Privacy policy
Effective Date: September 9, 2026
At Velnoravelle, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, and shared when you visit our website, place an order, or communicate with us.
1. Information We Collect
Depending on how you interact with our store, we may collect:
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Name
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Email address
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Telephone number
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Billing and shipping information
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Order and transaction information
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Information provided when contacting customer service
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Device and browser information
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IP address
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Website usage information
Payment information may be processed by third-party payment providers. We do not need to store your complete payment card number when payment processing is handled by a third-party payment provider.
2. How We Use Information
We may use personal information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Process payments and refunds
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Provide customer support
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Respond to questions and requests
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Maintain and improve our website
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Detect and prevent fraud or unauthorized activity
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Maintain business and transaction records
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Comply with applicable legal requirements
3. Sharing Information
We may share information that is reasonably necessary with service providers that assist with:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website hosting and operations
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Analytics
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Customer support
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Fraud prevention
Service providers are expected to process information in accordance with applicable requirements and only as reasonably necessary to provide their services.
4. Cookies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve our services.
You may manage cookies through your browser settings. Some website functions may be affected if certain cookies are disabled.
5. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer support, fraud prevention, dispute resolution, recordkeeping, and compliance with applicable legal obligations.
6. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or information about how your information is processed.
Privacy-related requests can be submitted to:
We may need to verify a request before taking certain actions.
7. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
8. Third-Party Services
Our website may use third-party services that have their own privacy policies and terms.
We encourage customers to review the applicable policies of third-party services where appropriate.
9. Policy Updates
We may update this Privacy Policy when our business practices, services, or applicable legal requirements change.
Any updated version will be posted on this page with a revised effective date.
10. Contact
Velnoravelle
Website: Velnoravelle.com
Email: DorothyVenz56514@hotmail.com