Refund policy

Effective Date: September 9, 2026

At Velnoravelle, customer satisfaction is important to us. We offer a 30-day return and refund period for eligible purchases, subject to the terms below.

1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To start a return, please contact us at:

Email: DorothyVenz56514@hotmail.com

Please include your order number and a brief explanation of the reason for the return.

2. Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 calendar days after delivery.

  • The product should be unused and in its original condition.

  • Products should be returned with their original packaging, accessories, and included materials where applicable.

  • Products damaged through misuse, improper handling, or normal wear and tear may not qualify for a refund.

If a particular product has additional return conditions, those conditions will be disclosed on the applicable product page.

3. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, incomplete, or materially different from the product description, please contact us promptly.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs or other reasonable supporting information when applicable

We will review the matter and, where appropriate, provide a replacement, return, or refund.

4. Return Shipping

For approved returns involving defective, damaged, incorrect, or materially misdescribed products, Velnoravelle will provide an appropriate return solution without charging the customer additional return shipping costs, where applicable.

For returns resulting from a change of mind or another reason not caused by an error on our part, return shipping arrangements and any applicable costs will be communicated before the return is authorized.

Customers should not send products to an address obtained from a third party. Return instructions will be provided by our customer service team.

5. Refunds

Once an approved return has been received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us.

Where an exchange is appropriate and the replacement item is available, we will work with you to arrange a replacement.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be possible once an order has entered processing, fulfillment, or shipment.

If cancellation is no longer possible, you may request a return after delivery in accordance with this policy and applicable law.

8. Non-Returnable Situations

Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, made to order, or otherwise identified as non-returnable before purchase.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

9. Contact Us

For questions regarding returns, refunds, or exchanges:

Velnoravelle
Website: Velnoravelle.com
Email: DorothyVenz56514@hotmail.com

We aim to respond to customer inquiries within a reasonable timeframe.