Shipping policy
Effective Date: September 9, 2026
At Velnoravelle, we aim to provide clear and transparent shipping information so customers can make informed purchasing decisions.
1. Shipping Destinations
We ship to eligible destinations displayed during checkout.
Available shipping methods and destinations may vary depending on product availability, destination, carrier service, and other fulfillment conditions.
2. Order Processing
Orders generally require 1–3 business days for processing before shipment.
Processing may take longer during holidays, promotional periods, unusually high order volumes, inventory transfers, or circumstances outside our reasonable control.
3. Shipping Methods
Standard Shipping
Estimated transit time: 7–15 business days
This shipping option is intended for customers who prefer a standard delivery service.
Extended Shipping
Estimated transit time: 15–30 business days
This option may be used when additional transportation or fulfillment time is required based on the destination or product.
The shipping method and any applicable shipping charges will be displayed at checkout before the customer completes the purchase.
4. Delivery Estimates
Shipping times are estimates provided for planning purposes.
They are not guaranteed delivery dates unless a specific guaranteed date is expressly displayed at checkout.
Actual delivery times may vary because of:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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High shipping volumes
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Incorrect or incomplete shipping information
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Destination-specific transportation conditions
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Other circumstances outside our reasonable control
5. Tracking
When tracking information is available, it will be provided through the contact information associated with the order.
Tracking information may require additional time to become active after shipment.
6. Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you discover an error in your shipping information after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with corrections before shipment, but changes cannot be guaranteed after an order has entered fulfillment or shipment.
7. Delayed Shipments
If your order is significantly delayed or you have concerns about its delivery status, please contact:
We will review the available tracking information and assist with the shipping provider where appropriate.
If circumstances materially affect the expected delivery timeline, we will provide customers with relevant information when reasonably possible.
8. Lost or Damaged Packages
If a package is confirmed lost in transit, we will review the circumstances and work toward an appropriate resolution in accordance with our policies and applicable law.
If an order arrives damaged, please contact us promptly with your order number and supporting information.
9. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees depending on the destination and applicable laws.
Where such charges are not included at checkout, the customer may be responsible for applicable amounts.
Customers are encouraged to review their local import requirements before placing an international order.
10. Third-Party Fulfillment
Where applicable, orders may be fulfilled through third-party logistics or fulfillment providers.
If a third-party fulfillment arrangement materially affects the information provided to customers, relevant shipping information will be disclosed as appropriate.
11. Contact
For shipping questions:
Velnoravelle
Website: Velnoravelle.com
Email: DorothyVenz56514@hotmail.com